FAQ
Find answers to common questions about orders, shipping, returns, and more.
Shipping & Delivery
Do you ship internationally?
Yes. Arden Vale ships to selected international destinations. Available shipping options will be shown at checkout based on your delivery address.
Do you offer free shipping?
Yes. We offer free standard shipping on orders over $50.
How can I track my order?
Once your order has shipped, we’ll provide your tracking details so you can follow its journey.
Orders
How does the member discount work?
Join our email list to receive 10% off eligible orders. Use code MEMBER10 at checkout. The member discount cannot be combined with other discounts.
Can I send my order as a gift?
Absolutely. We don’t include pricing information in our packages. If you’d like to include a gift message card, simply leave your message in the order notes or send it to us via chat.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at ardenvale.shop@gmail.com. We’ll do our best to help before your order is processed or shipped, but changes or cancellations cannot be guaranteed once processing has begun.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible at ardenvale.shop@gmail.com with your order number and the correct shipping address. If your order has not yet been processed or shipped, we’ll do our best to update it. Once an order has shipped, we may not be able to change the delivery address.
What if my order arrives damaged or incorrect?
Please contact us at ardenvale.shop@gmail.com with your order number and clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate solution, which may include a replacement or refund.
Why did I only receive part of my order?
Some orders may arrive in separate packages. If your order is split into multiple shipments, tracking information will be provided for each shipment when applicable. If you’re unsure about the status of an item, please contact us at ardenvale.shop@gmail.com with your order number.
Returns & Refunds
How long do I have to return an item?
Returns must be requested within 30 days of receiving your order. Items must be unused, unworn, and returned in their original condition with original packaging where applicable.
How do I request a return?
Please contact us at ardenvale.shop@gmail.com before sending anything back. Once your return is approved, we’ll provide return instructions and the appropriate return address.
Who pays for return shipping?
If you’re returning an item because you changed your mind, return shipping costs are generally your responsibility. If your item arrives damaged, defective, or incorrect, please contact us so we can help.
Can I return a personalized item?
Personalized or customized items generally cannot be returned for a change of mind. If your item arrives damaged, defective, or incorrect, please contact us and we’ll help resolve the issue.
How will I receive my refund?
Once your return has been received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.