Shipping policy

Last updated: November 1, 2026

Thank you for shopping with Arden Vale Co. We carefully prepare each order and aim to make your delivery experience as smooth and straightforward as possible.

SHIPPING RATES

We offer the following standard shipping rates for eligible destinations:

  • Orders of $50 or more: Free standard shipping.

  • Orders under $50: $5.99 standard shipping.

Shipping eligibility is based on your order subtotal after applicable discounts, excluding taxes and shipping charges.

Available shipping options and final charges will be displayed at checkout.

ORDER PROCESSING

Most orders are processed within 3–7 business days before shipment.

If a product page lists a different processing time, use that estimate for how long the item takes to ship after you place your order.

Personalized, made-to-order, pre-order, or temporarily back-ordered items may require additional processing time. Where applicable, estimated processing times will be provided on the product page or communicated to you.

Business days do not include weekends or public holidays.

ESTIMATED DELIVERY

After dispatch, estimated delivery generally takes 7–15 business days, depending on the destination, shipping method, carrier, and customs processing.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur due to customs, carrier disruptions, weather, peak holiday periods, or other circumstances outside our reasonable control.

Total delivery time includes both order processing and shipping transit time.

INTERNATIONAL SHIPPING

We currently offer shipping to the United States, Australia, New Zealand, and eligible European destinations.

Shipping availability is confirmed at checkout.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient, subject to applicable law.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow 1–3 business days after dispatch for tracking information to update.

If you have not received tracking information or need assistance with your shipment, please contact us.

PRE-ORDERS & BACK-ORDERS

If your order contains a pre-order or back-ordered item, the order may be shipped together once all items are available or may be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping address before placing your order.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but cannot guarantee changes once an order has entered processing or has been dispatched.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

LOST, DELAYED OR MISSING PACKAGES

If your tracking information shows that your package is delayed, missing, or marked as delivered but you cannot locate it, please contact the carrier and our customer service team.

We will assist you in investigating the shipment and identifying the appropriate next steps.

Nothing in this policy limits your rights under applicable consumer protection laws.

RETURNS & REFUNDS

Returns and refunds are handled in accordance with our Return & Refund Policy.

Please review our return policy for eligibility requirements, return instructions, and information regarding return shipping costs.

CONTACT US

If you have any questions about your order or shipment, please contact us:

Arden Vale Co.

Email: ardenvale.shop@gmail.com