TERMS OF SERVICE

Last updated: November 1, 2026

OVERVIEW

Welcome to Arden Vale Co. The store is operated under the trading name Arden Vale Co. Throughout these Terms, the words “we,” “us,” and “our” refer to the operator of this store.

Arden Vale Co. operates this online store and website, including its content, features, products, and services, to provide customers with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with the policies referenced in them, explain the terms and conditions that apply when you access or use our Services.

Please read these Terms carefully, as they contain important information about your rights and responsibilities.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 — ACCESS AND ACCOUNTS

You must be legally capable of entering into a binding agreement under the laws applicable to you to place an order through our store. If you are under the age of majority in your place of residence, you may use our Services only with the involvement and consent of a parent or legal guardian.

To use certain features or place an order, you may be asked to provide information such as your email address, billing details, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete, and that you are authorized to provide it.

You are responsible for maintaining the security of your account credentials and for activities conducted through your account.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products, descriptions, colors, dimensions, and details as accurately as possible.

Actual colors and appearances may vary slightly depending on your screen settings, device, lighting, and other viewing conditions.

Some products feature handmade details or natural materials. Slight variations in color, texture, pattern, grain, shape, or finish may occur. These variations are part of the individual character of such pieces and do not necessarily constitute defects where the product remains consistent with its description.

Please review the individual product description, dimensions, materials, available options, and care instructions before placing an order.

Product descriptions, availability, and prices may be updated from time to time. We reserve the right to discontinue products or limit quantities, subject to applicable law.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order where permitted by applicable law, including in cases involving product availability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.

An order is accepted when we confirm acceptance or dispatch the products, as applicable. An automated order acknowledgment does not necessarily mean that the order has been finally accepted.

Please review your order carefully before submitting payment.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before processing or shipment begins. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

If we cannot fulfill an accepted order, we will notify you and arrange any applicable refund.

These conditions do not affect any statutory cancellation or other consumer rights that apply to your purchase.

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

You agree that purchases made through our Services are for legitimate personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES, PAYMENT AND BILLING

Product prices, discounts, and promotions may change without prior notice. The applicable product price is the price displayed when you place your order, subject to correction of errors as permitted by law.

Shipping charges and applicable taxes will be displayed at checkout where applicable.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless included at checkout or otherwise stated, these charges are generally the responsibility of the recipient, subject to applicable law.

Promotional offers may be subject to additional conditions. If specific promotional terms conflict with these Terms, the specific promotional terms will apply to that offer.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us and our payment service providers to process the payment for your order, including any disclosed shipping charges and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

Order processing and delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances such as carrier delays, customs processing, weather conditions, public holidays, or local delivery disruptions.

For details about processing times, shipping destinations, delivery estimates, tracking, and shipping charges, please refer to our Shipping Policy.

We will handle delivery obligations and any applicable shipping risks in accordance with applicable consumer protection laws.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through our Services, including our brand name, logos, text, photographs, product images, graphics, videos, designs, page layouts, and other materials, is owned by or licensed to Arden Vale Co. or the relevant rights holders.

You may access and use this content for personal, non-commercial purposes.

Unless permitted by law or authorized by us in writing, you may not reproduce, distribute, modify, publish, display, sell, license, or commercially exploit any content from our Services.

Nothing in these Terms grants you ownership of or a license to use our trademarks, copyrights, or other intellectual property.

The Shopify name, logos, and related marks belong to Shopify or its affiliates. Other third-party names and marks remain the property of their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to tools or features offered by third parties that we do not own or control.

Your use of these tools may be subject to the relevant third party's terms and privacy policies.

To the extent permitted by law, third-party tools are provided on an “as is” and “as available” basis.

We may introduce additional tools, features, or services in the future. Such additions will also be subject to these Terms where applicable.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites, services, or resources.

We do not control and are not responsible for the content, accuracy, availability, products, services, or privacy practices of third-party websites.

If you choose to visit or use a third-party website, you do so at your own discretion and subject to its applicable terms and policies.

Questions or concerns about third-party products and services should generally be directed to the relevant provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

However, purchases made through our store are transactions directly between you and the operator of Arden Vale Co.

Shopify is not the seller of the products offered through our store and, to the extent permitted by applicable law, is not responsible for claims or disputes arising from products purchased directly from us.

Nothing in this section limits any rights or liabilities that cannot legally be excluded.

SECTION 10 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may process certain personal information relating to your access to and use of our Services to provide and improve its platform and related services.

We may also use service providers and third-party partners to support payment processing, order fulfillment, website operations, analytics, and other business activities, as described in our Privacy Policy.

Some information may be processed in countries other than your country of residence, subject to applicable data protection laws.

Please review our Privacy Policy for details about how personal information is collected, used, disclosed, and protected.

SECTION 11 — FEEDBACK

If you voluntarily submit reviews, comments, suggestions, ideas, or other feedback to us (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that Feedback for purposes related to operating, improving, and promoting our Services, to the extent permitted by applicable law.

You retain ownership of your Feedback.

You confirm that you have the necessary rights to submit the Feedback and that it does not violate another person's rights or applicable law.

We will not knowingly present customer Feedback in a misleading way or falsely imply an endorsement.

We reserve the right to remove Feedback that is unlawful, abusive, misleading, infringing, or otherwise inappropriate, subject to applicable law.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.

We reserve the right to correct such errors and update information where permitted by applicable law.

If an error materially affects an order, we may contact you to confirm the order details or, where appropriate, cancel the affected order and provide an applicable refund.

Nothing in this section allows us to disregard an accepted order or avoid obligations imposed by applicable consumer protection laws.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services to:

  • Violate applicable laws or regulations.

  • Infringe our intellectual property or the rights of others.

  • Engage in fraud, impersonation, harassment, abuse, or deceptive activities.

  • Upload or transmit malicious software or harmful code.

  • Collect or misuse personal information without authorization.

  • Distribute spam or unauthorized promotional communications.

  • Interfere with the security, functionality, or normal operation of our website.

  • Circumvent access restrictions or security measures.

  • Use bots, crawlers, scrapers, or automated systems to extract data, disrupt our Services, or bypass technical restrictions without authorization.

If you authorize an automated or semi-autonomous agent to interact with our Services, you are responsible for ensuring that its activities comply with these Terms and applicable law.

We may restrict or suspend access where we reasonably believe these Terms have been materially violated, subject to applicable law.

SECTION 14 — TERMINATION

We may suspend or terminate access to all or part of our Services if you materially violate these Terms or where otherwise permitted by applicable law.

Termination does not affect any rights, obligations, or liabilities that arose before termination.

Provisions that by their nature should continue after termination, including intellectual property, disclaimers, limitations of liability, indemnification, privacy, and governing law, will remain effective to the extent applicable.

SECTION 15 — DISCLAIMER OF WARRANTIES

Information provided through our Services is intended for general informational purposes.

While we make reasonable efforts to keep information accurate and current, we do not guarantee that all website content will always be complete, accurate, or free from errors.

To the maximum extent permitted by applicable law, our website and related Services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, timely, secure, or error-free access to our website.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot legally be excluded or limited.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Arden Vale Co. and its relevant service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from your use of our Services or products purchased through our store where such liability may lawfully be limited or excluded.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including any non-waivable consumer rights or remedies.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Arden Vale Co. and its relevant affiliates, employees, contractors, agents, and service providers against third-party claims, losses, liabilities, and reasonable legal expenses arising directly from:

  • Your material breach of these Terms.

  • Your unlawful use of our Services.

  • Your infringement of another person's rights.

This provision does not apply to claims resulting from our own unlawful conduct or where such indemnification cannot legally be required.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where necessary, treated as severable from the remaining provisions.

The remaining provisions will continue in effect.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies referenced herein, form the agreement between you and us concerning your use of our Services.

They replace any previous agreements or communications concerning the same subject matter, to the extent permitted by applicable law.

SECTION 20 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations in connection with a legitimate business reorganization, merger, acquisition, or sale of assets, subject to applicable law.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws of the People's Republic of China, without prejudice to any mandatory consumer protection rights that apply to you under the laws of your country or region of residence.

Any dispute arising from these Terms will be handled by the competent courts as determined under applicable law.

SECTION 22 — HEADINGS

Headings in these Terms are provided for convenience only and do not affect the interpretation of any provision.

SECTION 23 — CHANGES TO THESE TERMS

You may review the most current version of these Terms at any time on this page.

We may update or modify these Terms from time to time by publishing a revised version on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

The revised Terms will take effect on the date stated in the updated version or as otherwise required by applicable law.

SECTION 24 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Arden Vale Co.

Email: ardenvale.shop@gmail.com